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Cloud Support Analyst
MapleCloud Labs · Remote, Canada · Remote
Verified employer
Location
Remote, Canada
Work mode
Remote
Salary
USD 2,400 - 3,300 monthly
Job description
Support SaaS customers, triage cloud incidents, and document resolution steps.
Responsibilities
- • Monitor support queue
- • Escalate product issues
- • Maintain knowledge base notes
Required skills
- • Customer support
- • Cloud basics
- • Troubleshooting
Requirements
- • Technical support experience
- • Clear written English
Benefits
- • Remote work
- • Mentorship
- • Certification support
Language, visa, and support details
- Language requirements
- English required; additional languages are an advantage depending on country and employer.
- Visa / work permit
- Work authorization requirements depend on candidate location and employer policy.
- Accommodation
- Accommodation details are provided by the employer where applicable.
- Transportation
- Transportation details are provided by the employer where applicable.
Company profile
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